Privacy Policy

1) What personal information we collect

We collect personal information that you choose to provide, plus limited information collected automatically through normal website operation.

A) Information you provide to us

Depending on what you do on the site, we may collect:

• Name (first and last name)
• Email address
• Phone number
• Suburb/city and other location details you enter
• Any information you include in enquiry fields (e.g., project type, timeline, budget notes, message content)
• Recruitment information (if you submit a careers form), including resume/CV files and any details contained within them
• Any files you upload (e.g., drawings, plans, documents, images)

B) Information collected automatically (website analytics + advertising)

When you use the website, some information may be collected automatically, such as:

• IP address and basic device/browser information
• Pages visited and actions taken on the site
• Approximate location (derived from IP)
• Referral source and marketing parameters (e.g., UTM tags)

This information is typically collected using cookies and similar technologies.

2) Why we collect and use your information

We collect and use personal information to:

• Respond to enquiries and communicate with you
• Assess your project details and progress next steps (including quoting where relevant)
• Process career expressions of interest and recruitment communications
• Improve website performance, user experience, and security
• Measure marketing performance and conversions (e.g., calls, form submissions, page views)
• Help prevent spam and abuse (e.g., CAPTCHA)

3) Tools we use (forms, CRM, analytics, advertising)

We use third-party tools to operate the website and measure performance. These providers may collect or process information from your browser/device.

This website uses:

• Go High Level / LeadConnector (forms, chat widget, lead capture and CRM follow-up)
• Google Tag Manager (to manage website tracking tags)
• Google Analytics (to understand website traffic and usage)
• Meta Pixel (to measure advertising performance and build audiences for advertising)
• Google reCAPTCHA (spam protection on forms)

These providers handle data according to their own privacy policies and may process data on servers located outside Australia.

4) Marketing communications

If you submit your details, we may contact you by email, phone, or SMS about your enquiry and related services.

If you opt in to marketing, we may also send promotional communications. You can opt out at any time using the unsubscribe link (email) or by replying STOP to SMS (where applicable).

5) How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. You submit information at your own risk.

6) Sharing and disclosure of personal information

We do not sell your personal information.

We may share personal information:

• With service providers who help run our website, forms, analytics, advertising, hosting, and communications (only as required to provide those services)
• If required or authorised by law

7) Cookies

Cookies are small files stored on your device. They help websites function and can support analytics and advertising measurement.

You can control cookies through your browser settings. Disabling cookies may affect parts of the website.

8) Accessing or correcting your information

If you want to request access to personal information we hold about you, or request correction, contact us using the details below. We will respond within a reasonable timeframe.

9) Retention

We keep personal information only for as long as needed to respond to enquiries, manage recruitment processes, meet legal obligations, and maintain business records. Recruitment information (including resumes/CVs) is kept only as long as reasonably required for recruitment consideration.

10) Contact us

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the updated version on this page with a new effective date.